Tuesday, January 5, 2010

We Need More RadioShacks

After spending 50 minutes at Best Buy yesterday, trying to find a new battery for my wife's camera, I remembered something I told myself year's ago...I hate Best Buy! It has created its success on its size and selection, but definitely not its customer service. Every time I go there I feel like I'm on a used car lot. The service reps aren't there to help you, nor are they even knowledgeable enough to do so. They are mostly there to sell you the most expensive item they carry. Yesterday when I told a young lady that I was having trouble finding the right battery, she grabbed a battery off the shelf (which was $50, by the way), basically threw it at me, and walked away. When I read through the label for compatible cameras, I realized that my camera was not listed. When I was finally able to find her again, she acted as if I was bothering her and said "all we have is what's in front of you" and continued her conversation with another employee. I then tried to get help from another gentleman, who refused to even look at me. So I decided to try and figure it out on my own. "Hey, I work for IBM", I thought. "I should be able to figure this out faster than some teanager can". So I found a similar model camera and began to open up the box to figure out what kind of battery and charger was in it. As soon as I started to open up the box, the kid who had previously ignored me suddenly looked at me and told me that I couldn't open the box. I responded with "well can you help me then?". He said, "in a minute" and then walked away. Needless to say, he never returned. Frustrated that I had been there so long, and not wanting to have to pay for parking after the 1 hour limit had elapsed, I grabbed what I though would work and checked out. Of course, I found out that it was the wrong part when I got home to test it...Did I mention I hate Best Buy?

This leads me to my next point. My favorite store to go into is Radio Shack. It's quiet and the people there genuinely try to help you. The last time I was there, I was convinced by the sales guy to buy the cheaper item as it was "all I really needed". Isn't that refreshing? My only problem with Radio Shack is that they are so small, and selection is so limited for many consumer items. I really wish they could expand into stores that offer more video games, DVDs, etc, so that I could go there for all of my needs. Settling for Best Buy sucks right now, but there really isn't much of an alternative right now. Best Buy locates in better areas, has so much stuff, and advertises much more effectively than Radio Shack. It's really a shame because I'd like to give Radio Shack all my business, and I'm sure most others would as well once they realized the world of difference. I'm crossing my fingers in the meantime (and avoiding Best Buy as much as I can).